Returns & Refund Policy

You can only return to NDE Parts products which have been purchased directly through this website.

Following receipt of your order, should you decide that you no longer need the item and wish to return it please email us at sales@ndeparts.co.uk to let us know.  So we can assist you in the exchange or refund of your order.

The item must be returned to us undamaged in original package within 14 calendar days of receipt.

You must obtain proof of postage, so your items can be tracked. Undelivered items cannot be refunded.

Once we receive the item back we will then process a refund for the item returned. However the cost of the initial postage cannot be refunded as we will have already paid this in good faith to send the items to you.  

Should you be returning an item because it is faulty we would again ask you to email us at sales@ndeparts.co.uk first and we can then arrange the return and return costs with you.

Our returns procedure does not affect your statutory rights.

If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow our Returns procedure.